Shipping Policy

BULK ORDER SHIPPING POLICY — AUSTRALIA & NEW ZEALAND

Shipping timelines apply only once your bulk order has completed production and is ready for dispatch

At MANE Beauty Group, we specialise in bulk wholesale orders for salons and private-label partners. Our shipping process is designed to provide full transparency, insured freight, and reliable delivery from our facility in Australia.

1. Dispatch Timeframes (Bulk Orders Only)

All lead times provided relate to shipping after production is complete.
Production averages 8–10 weeks, depending on order size and customisation.
The Story, the Product, and the…

Once your bulk order passes our quality-control inspection, it is dispatched within:
• 1–3 business days

You will receive freight tracking once your shipment has been collected.

2. Shipping Options (Bulk Freight)

Air Freight (Recommended for urgent or mid-sized bulk orders)

  • Estimated transit: 5–7 business days

  • Fully insured + tracked

Sea Freight (Recommended for large-volume bulk orders)

  • Estimated transit: 3–4 weeks

  • Fully insured + tracked

Final delivery windows vary based on courier capacity, customs, and location.

3. Shipping to Australia

For bulk deliveries within Australia, freight timelines vary depending on state:

  • Metro areas: 3–7 business days

  • Regional areas: 5–10 business days

4. Shipping to New Zealand

Bulk freight to New Zealand typically arrives within:

  • Air Freight: 5–10 business days

  • Sea Freight: 3–4 weeks

Delays may occur during public holidays or peak freight periods.

5. Duties & Taxes (NZ Only)

New Zealand bulk shipments may incur:

  • Customs duties

  • GST

  • Import taxes

These charges are determined by NZ Customs and are the responsibility of the recipient.

6. Tracking, Insurance & Delivery

Every bulk order includes:

  • End-to-end tracking

  • Insurance for loss or damage

  • Pre-shipment approval photos (as part of QC)

  • Signature on delivery (recommended for high-value shipments)

7. Delivery Issues

If your order is delayed, damaged, or lost in transit, contact us within 5 days of receiving the courier update.

📧 hello@manebeautygroup.com.au
Include your order number and any supporting photos.

8. Incorrect Shipping Information

Please ensure your delivery address and business details are accurate.
MANE Beauty Group is not responsible for delays, redirection fees, or lost freight caused by incorrect or incomplete address information.

BULK ORDER INTERNATIONAL SHIPPING POLICY — WORLDWIDE

Applies exclusively to bulk wholesale shipments
Shipping timelines begin only once your order has completed production and passed quality control.

We proudly ship bulk orders to salon partners and private-label brands globally. All international shipments are handled via insured, tracked freight solutions.

1. Dispatch Timeframes (Bulk Orders Only)

Once production is complete and your bulk order has passed QC, dispatch occurs within:
• 1–3 business days

A full tracking link will be emailed to you upon departure.

2. International Bulk Freight Options

Air Freight (Fastest for bulk orders)

  • Delivery: 5–12 business days, depending on country

  • Best for medium-to-large orders

  • Includes tracking + insurance

Sea Freight (Most economical for very large orders)

  • Delivery: 3–6 weeks, depending on region

  • Includes tracking + insurance

Freight type will be recommended based on volume, destination, and urgency.

3. Customs, Duties & Import Taxes

International bulk shipments may incur:

  • Import duties

  • VAT/GST

  • Local taxes

  • Customs clearance fees

These fees are determined by your local customs authority and are payable by the recipient.

Orders refused due to customs charges are not eligible for refunds.

4. Tracking, Insurance & Delivery Requirements

All bulk orders include:

  • End-to-end tracking

  • Full freight insurance

  • Pre-shipment approval photos

  • Signature on delivery (strongly recommended)

Some countries may require identification for customs clearance.

5. Delivery Delays or Lost Freight

If your freight is delayed or appears lost, please notify us within 5 days.

📧 hello@manebeautygroup.com.au

We will liaise directly with our freight partners to provide updates and resolutions.

6. Accuracy of Shipping Information

Customers are responsible for ensuring all freight and logistics information is accurate when ordering.
MANE Beauty Group is not liable for delays or loss caused by incorrect delivery information.