RETURNS POLICY

Applies to all bulk wholesale orders

At MANE Beauty Group, we deliver only premium, salon-tested products that have passed our internal quality-control process. As all orders are produced in bulk and customised for each client, we operate under a strict no-returns policyonce goods have been delivered.

This ensures clarity, consistency, and fairness for all partners.

1. No Returns on Bulk Orders

Due to the customised and large-volume nature of our orders:

We do not accept returns, refunds, or exchanges for any bulk order once the shipment has been delivered to the customer.

Bulk manufacturing and private-label products are produced specifically for your brand and cannot be restocked, resold, or reused.

Therefore, all delivered orders are considered final and non-returnable.

2. Our Quality Control Guarantee

To ensure you receive products that meet our professional standards, every order undergoes a strict, multi-step quality-control process before leaving our facility.

Our QC process includes:

  • Strand consistency checks

  • Weight verification

  • Colour accuracy checks

  • Packaging inspection

  • Seal/bond/tape integrity testing

  • Final pre-shipment photo approval

  • Weekly production updates (as shown in your deck)
    The Story, the Product, and the…

Only items that meet our quality standards are approved for dispatch.
If an item does not meet expectations, we remove it and remake/replace it internally — before it ever reaches you.

This ensures you receive only products that have passed QC and are ready for professional use.

3. Damaged or Lost Shipments in Transit

While we cannot accept returns for delivered bulk orders, we can support you if freight issues occur before delivery.

All bulk shipments include:

  • Insurance

  • Tracking

  • Secure packaging

  • Signature on delivery (recommended)

If your order arrives damaged due to courier handling, you must contact us within 5 days of delivery with:

  • Your order number

  • Photos of all affected items

  • Photos of the external packaging

  • A description of the issue

Email: hello@manebeautygroup.com.au

We will file a claim with the freight carrier and assist with a resolution.

4. Incorrect Items

In the rare event you receive an incorrect item due to a packing error, contact us within 5 days and we will assess and resolve the issue accordingly.

Please note:
This applies only if the delivered items do not match your approved order or the pre-shipment QC photos.

5. No Returns for Change of Mind or Preference

Because all orders are:

  • Custom-produced

  • High-volume

  • Made to your colour selections

  • Packaged with your branding or specifications

We cannot accept returns for reasons such as:

  • Change of mind

  • Ordering incorrect colours

  • Ordering incorrect quantities

  • Preference changes

  • Unwanted stock

  • Unsold inventory

All orders are final.

6. Quality Responsibility After Delivery

Once your goods have been delivered and signed for, quality responsibility transfers to the customer.
We cannot accept returns for issues that occur due to:

  • Improper storage

  • Incorrect installation

  • Incorrect washing or care

  • Chemical use

  • Colouring or lightening

  • Handling after delivery

For best results, follow professional installation and care guidelines.

7. Our Commitment to You

Our no-returns policy exists because your products are custom, bulk, and private-label — but we pair this with a strict QC process to ensure that:

✔ You receive only approved, premium-quality products
✔ Anything below standard is removed and replaced before shipping
✔ You are supported in the rare event of freight damage

This approach keeps your brand reputation strong and ensures consistency across every batch.